IT SERVICE MANAGEMENT TOOLS
BUSINESS ANALYTICS
MANAGED SERVICE CONCEPTS
Obsero goes beyond simple „ping“ checks. The platform measures the real service integrity of the entire room and ensures that all components (such as camera, display, microphone)
work together.
Errors are detected and reported before the user notices them. Remote maintenance reduces
tickets and fixes problems immediately.
Direct integration into ITSM systems for automatic creation and assignment of support tickets in the
event of warning messages.
A single, generic interface for controlling all devices – regardless of brand or proprietary systems.
Central scheduling of idle times and automatic shutdown of unused rooms reduces energy costs
and extends hardware life.
Usage data reveals not only failures, but also rooms that are avoided due to technical defects.
This enables data-based investment decisions.
Central monitoring of the status of AV, UC, and IT devices from different brands via a single platform.
Provides the current status of rooms and devices to gain immediate insight into errors and their causes.
Comprehensive logging of device data enables traceability and analysis of errors that occur.
Generates automated alerts when problems are detected, often before users notice them.
Detection and logging of errors. Classification and prioritization of incidents. Response in the form of
automated alerts. Connection to ITSM systems is possible.
The uniform user interface enables remote support. Through comprehensive evaluation of device
metrics, errors can be identified and the first steps toward resolution can be taken remotely (device
restart, device on/off, switching video sources, etc.).
Maintains a central, constantly updated directory of all managed AV/UC/IT assets.
Collects and visualizes data on room and device usage.
In order to comply with GDPR requirements, only personal data necessary for operation is collected,
processed, or stored.
Supports the provision of consistent interfaces and experiences across different room and device types.
Manages standby times, idle times, and the operating status of rooms and devices. This enables
significant energy savings to be achieved and optimizes and extends the service life of the devices
in the room.
